Right Seat on the Bus

Right Seat on the Bus

It was my first time in Miami, always a little nerve wracking as you never know what you are going to get. At the Mondrian Hotel in South Beach at check in I met someone who was playing her role to perfection in line with her Reading People type.

Her name is Ariel and is simply the best customer service representative ever. She is a Venus Mercury type and effortlessly combines the caring sensitivity of Venus with the communication skills of Mercury. Nothing was too much trouble for Ariel,any tiny wrinkle was immediately smoothed out and every request was answered with grace and a smile.

After two days I had to start thinking of things to ask for as she seemed almost disappointed if she couldn’t help me! When the combination of type is aligned with the professional role there is harmony. It was no surprise to me that Ariel was promoted to guest experience coordinator recently, so I sent her a copy of my book to help her identify guests types as they check in.

Here we have a clear example of a Lunar type who wants to be seen as a Mars. Again the world reacts with bewilderment! This is a man ideally suited for life as a spy, bureaucrat or secret policeman desperately trying to come across as a Soviet Arnold Schwarzenegger and it just doesn’t work.